Personal help from fireplace people
Tell Us What You Need.
A product question, a fireplace we need to identify, an order concern, or a custom project all begin the same way: with clear information and a real person paying attention.
A simple process
Help Us See What You See.
Choose the reason you are contacting us, add what you know, and send photographs when they will help. If you do not know your fireplace type or manufacturer, say so. That is part of what we help determine.
Choose the request
This routes the question and tells us whether we are solving fit, order, damage, warranty, or project needs.
Add useful details
Order numbers, dimensions, manufacturer information, and your location help us reach the right answer sooner.
Show the fireplace
For identification or fitment, four clear photographs can prevent an expensive mistake.
Send your request
Start With What You Know.
Complete the required fields and anything else that applies. You do not need to guess. We would rather receive an honest “not sure” than build an answer on bad information.
Identification tip: Include the full fireplace, the inside of the firebox, the opening and surrounding edge, and the manufacturer label or rating plate. Add the opening width and height if you have them.
What happens next
We Review the Fireplace, Not Just the Message.
We check the details.
We look at the request, the fireplace information, the photographs, and the order record when one exists.
We identify what is missing.
If the evidence is not enough to make a responsible recommendation, we will tell you exactly what else we need.
We give you a clear next step.
That may be a suitable product, a measurement, a manufacturer process, a custom path, or an honest warning that something does not fit.
Direct contact
You Can Reach Us Directly.
The form gives us the best record for detailed requests. Email and telephone remain available when that is easier.
1025 W. Kyle Way
Mustang, OK 73064
Shipping damage: Photograph the product, packaging, shipping label, and delivery paperwork before installing, modifying, or discarding anything. Then review our Shipping & Delivery Policy.