Accessibility Statement

Accessibility Statement

Effective Date: August 12, 2026
Last Updated: August 12, 2026

My Fireplace Doors LLC, operating MyFireplaceDoors.com (“My Fireplace Doors,” “we,” “us,” or “our”), is committed to making our website, information, products, and purchasing experience reasonably accessible to people with disabilities.

A customer should not have to overcome unnecessary barriers to learn about a product, determine whether it works with a fireplace, place an order, or receive help after the sale.

Accessibility is an ongoing part of how we build, maintain, and improve MyFireplaceDoors.com.

1. Our Accessibility Goal

We use the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA as a practical accessibility target for the design and development of MyFireplaceDoors.com.

We do not represent that every page, feature, document, or third-party component currently conforms to every WCAG success criterion.

Our goal is continual improvement: identify meaningful barriers, correct them when reasonably possible, and provide another way to obtain information or complete a transaction when a digital barrier cannot be immediately resolved.

2. What We Work to Make Accessible

As MyFireplaceDoors.com develops, our accessibility efforts include attention to:

  • Meaningful alternative text for important images
  • Sufficient text and interface contrast
  • Logical headings and page structure
  • Keyboard navigation
  • Descriptive links and controls
  • Properly labeled forms
  • Understandable instructions
  • Clear identification of form errors
  • Avoiding unnecessary reliance on color alone to communicate information
  • Reasonable text enlargement and responsive layouts
  • Accessible product information and navigation
  • Captions or equivalent information for important video content when appropriate
  • Compatibility with commonly used assistive technologies
  • Accessibility considerations when new website features are developed

Accessibility considerations also apply to important purchasing information, including product specifications, measurements, shipping information, return requirements, warranty information, and custom-order instructions.

3. Fireplace Photographs, Diagrams, and Visual Information

Fireplace products can depend heavily on photographs, diagrams, measurements, finishes, and other visual information.

When important information cannot reasonably be understood from an image alone, we will make reasonable efforts to provide that information in another useful format upon request.

If you need assistance understanding:

  • A measurement diagram
  • Fireplace-identification information
  • Product photographs
  • Finish or configuration choices
  • Installation information
  • Compatibility information
  • Other visual information

contact us and tell us what information you need.

4. Assistance With Shopping and Ordering

If an accessibility barrier makes it difficult to research a product, determine compatibility, use the website, or complete an order, contact us.

We will make reasonable efforts to provide assistance or an alternative method for accessing the information or completing the transaction.

Depending on the situation, assistance may be provided by:

  • Email
  • Telephone
  • Written description
  • Alternative documentation
  • Direct assistance with product information
  • Another reasonable method appropriate to the request

You will not be charged an additional fee simply because you require reasonable accessibility assistance from us.

5. Custom Orders and Approvals

Custom fireplace products may require customers to review measurements, specifications, drawings, configurations, finishes, or other information before approving fabrication.

If a disability makes the standard approval process difficult to use, contact us before approving the order.

We will make reasonable efforts to provide the material in an alternative form or otherwise assist you in reviewing the information necessary to make an informed approval.

An accessibility accommodation does not reduce the importance of confirming the specifications of a custom product before fabrication begins.

6. Third-Party Content and Services

MyFireplaceDoors.com may use or link to technology, content, payment systems, manufacturer resources, videos, maps, reviews, documents, or other services provided by third parties.

We do not control the accessibility of every independent third-party platform or resource.

When a third-party feature creates a meaningful barrier to accessing information or completing a transaction through My Fireplace Doors, contact us. We will make reasonable efforts to help provide the relevant information or an alternative method of completing the necessary step when one is available.

7. Documents and Product Literature

Some manufacturers provide installation manuals, warranty documents, specifications, technical drawings, brochures, or other materials in formats we did not create.

If you have difficulty accessing manufacturer documentation provided through MyFireplaceDoors.com, contact us.

When reasonably possible, we will assist in obtaining an accessible alternative, communicating the relevant information, or directing the request to the appropriate manufacturer.

8. Ongoing Review and Improvement

Accessibility is not a one-time certification or website feature.

MyFireplaceDoors.com will continue to change as products, manufacturers, customer accounts, fireplace-identification tools, purchasing features, and other capabilities are added.

We intend to consider accessibility as those systems are developed and to address accessibility problems brought to our attention.

Reported accessibility issues may be documented and reviewed so we can track the problem, the action taken, and the resolution.

9. Report an Accessibility Problem

If you encounter an accessibility barrier on MyFireplaceDoors.com, please tell us.

Useful information includes:

  • The page or feature involved
  • A description of the problem
  • The device and browser you were using, if known
  • The assistive technology involved, if applicable
  • The information or task you were trying to access or complete
  • The best way to contact you

You are not required to disclose the nature of a disability to report an accessibility problem or request assistance.

10. Our Response

We will make reasonable efforts to acknowledge an accessibility request submitted with sufficient contact information within two business days.

Some issues can be resolved quickly. Others may require changes by a website developer, technology provider, manufacturer, or other third party.

If an immediate technical correction is not practical, we will make reasonable efforts to provide the requested information or service through an alternative method while the issue is evaluated.

11. Accessibility Feedback

Accessibility feedback helps us identify problems that automated testing, developers, and routine website review may miss.

If something on MyFireplaceDoors.com is unnecessarily difficult to access or use, we want to know about it.

Accessibility is part of providing a usable and dependable customer experience.

12. Contact My Fireplace Doors

For accessibility assistance, questions, or feedback:

My Fireplace Doors LLC
MyFireplaceDoors.com
1025 W. Kyle Way
Mustang, Oklahoma 73064
United States

Email: Vice@MyFireplaceDoors.com
Phone: (405) 981-7474

You may also contact us through the Contact page at MyFireplaceDoors.com.

Please identify accessibility-related correspondence as an Accessibility Request when possible so it can be routed appropriately.