Privacy Policy

Privacy Policy

Effective Date: August 12, 2026
Last Updated: August 12, 2026

My Fireplace Doors LLC, doing business as My Fireplace Doors and operating MyFireplaceDoors.com (“My Fireplace Doors,” “we,” “us,” or “our”), respects the privacy of our customers and visitors.

This Privacy Policy explains what personal information we collect, how we use it, when we disclose it, how long we retain it, and the choices you may have concerning your information.

This policy applies to MyFireplaceDoors.com and to information collected through orders, customer accounts, quote requests, fireplace submissions, customer-service communications, and other interactions with us.

Information We Collect

The information we collect depends on how you use the website and interact with us.

Information You Provide

We may collect information you provide directly, including:

  • Name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Account and login information
  • Order and transaction information
  • Fireplace type, manufacturer, model, measurements, dimensions, and project details
  • Product, finish, and design preferences
  • Photographs or other images you submit
  • Quote requests
  • Reviews, questions, messages, and customer-service communications
  • Marketing preferences
  • Other information you choose to provide

Please provide only information reasonably necessary for us to assist with your fireplace, order, or project.

Fireplace Photographs and Project Information

My Fireplace Doors is designed to help customers determine what products are appropriate for their actual fireplaces.

If you submit photographs, measurements, model information, installation details, design preferences, or similar project information, we may use that information to:

  • Identify your fireplace
  • Evaluate compatibility
  • Recommend products
  • Prepare quotes
  • Fulfill custom or standard orders
  • Provide customer service
  • Maintain a record of your fireplace for future purchases or support

We may disclose relevant project information to manufacturers, distributors, fabricators, installers, or other service providers when reasonably necessary to evaluate, manufacture, fulfill, install, or support a product or service.

Our Terms & Conditions govern ownership and permitted uses of content submitted through the website.

Payment Information

Payments may be processed by third-party payment providers.

Those providers may collect payment-card, bank, financing, billing, fraud-prevention, or other information necessary to process the transaction.

We generally receive transaction and payment-status information rather than complete payment-card credentials.

Payment providers process information according to their own privacy and security practices.

Information Collected Automatically

When you use MyFireplaceDoors.com, we and service providers that support the website may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring and exit pages
  • Pages and products viewed
  • Date and time of visits
  • Approximate location derived from an IP address
  • Shopping-cart activity
  • Website interactions
  • Cookie and device identifiers
  • Advertising or analytics identifiers
  • Information about how you arrived at and use the website

We may collect this information through cookies, server logs, pixels, tags, analytics tools, and similar technologies.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide quotes
  • Communicate about purchases, returns, warranties, and service
  • Identify fireplaces and evaluate product compatibility
  • Review photographs, measurements, and project details
  • Recommend products and coordinated fireplace solutions
  • Maintain customer accounts and saved fireplace information
  • Provide customer service
  • Respond to inquiries
  • Improve our products, website, content, and customer experience
  • Maintain website security
  • Detect and prevent fraud or abuse
  • Conduct analytics
  • Measure marketing effectiveness
  • Provide advertising or marketing where permitted
  • Maintain transaction and business records
  • Meet accounting, tax, warranty, and legal obligations
  • Establish, exercise, or defend legal rights
  • Protect our customers, business, and others

We may also use information for another purpose disclosed when it is collected or with your permission.

How We Disclose Personal Information

We do not disclose personal information indiscriminately.

We may disclose information when reasonably necessary to operate My Fireplace Doors, complete a transaction, provide a requested service, protect the business or our customers, or comply with law.

Service Providers and Business Partners

Information may be provided to companies or individuals that perform services for us, including:

  • Website and e-commerce providers
  • Payment processors
  • Hosting and technology providers
  • Shipping carriers and freight companies
  • Manufacturers
  • Distributors
  • Dropship and fulfillment partners
  • Fabricators
  • Installers and service providers
  • Email and communications providers
  • Analytics providers
  • Advertising and marketing providers
  • Fraud-prevention and security providers
  • Accountants, attorneys, insurers, and other professional advisers

The information disclosed depends on the service being performed.

For example, a manufacturer or fulfillment partner may need your name, shipping address, telephone number, product selection, and order information to manufacture or deliver your purchase.

Sale, Sharing, and Targeted Advertising

We do not sell customer lists or personal information for money.

Some analytics, advertising, and marketing technologies can involve disclosure of device identifiers, cookie information, or internet activity to third parties.

Depending on the technology used and the law that applies, certain disclosures may be legally defined as a “sale,” “sharing,” or use of personal information for targeted advertising even when no money is exchanged.

Where applicable law gives you the right to opt out of these activities, we will provide a method for exercising that right.

If MyFireplaceDoors.com uses technology that requires a dedicated opt-out mechanism under applicable law, a Your Privacy Choices or similar link may be made available on the website.

Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Operate essential website functions
  • Maintain shopping carts and account sessions
  • Remember preferences
  • Improve website performance
  • Understand traffic and customer behavior
  • Prevent fraud
  • Measure advertising and marketing performance
  • Support personalization or advertising where used

You can generally control cookies through your browser settings.

Disabling certain cookies may prevent parts of the website from functioning correctly.

Third-party services operating through the website may also use cookies or similar technologies according to their own privacy practices.

Do Not Track Signals

Some browsers offer a legacy “Do Not Track” or “DNT” setting.

There is no universally accepted standard governing how websites should interpret all DNT signals. MyFireplaceDoors.com does not currently respond to legacy DNT browser signals.

Third parties providing analytics, advertising, or other services through the website may collect information about your online activity over time and across different websites or online services, depending on the technologies in use.

Global Privacy Control

Global Privacy Control (“GPC”) is a browser-based mechanism through which users can communicate certain privacy preferences.

Where applicable law requires us to recognize a valid GPC or other legally recognized opt-out preference signal, we will treat the signal as an applicable opt-out request for the browser or device transmitting it.

A browser-based signal may not allow us to associate the request with information maintained separately in an identified customer account unless additional information is provided.

Email Communications

If you subscribe to promotional emails, you may unsubscribe using the unsubscribe mechanism included in those messages.

An unsubscribe request does not prevent us from sending communications reasonably necessary to:

  • Complete a transaction
  • Provide customer service
  • Communicate about an order
  • Address a warranty or return
  • Maintain an account
  • Provide security notices
  • Meet legal obligations

We do not require customers to receive promotional email as a condition of purchasing ordinary products from us.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal purposes.

These purposes may include:

  • Order fulfillment
  • Customer service
  • Fireplace and compatibility records
  • Custom-project documentation
  • Warranties
  • Returns and disputes
  • Fraud prevention
  • Accounting
  • Tax requirements
  • Legal compliance
  • Establishing or defending legal rights

Retention periods vary depending on the type of information and why it was collected.

Customers using future saved-fireplace or account features may also be able to request deletion of information associated with those features, subject to information we are permitted or required to retain.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, and disclosure.

No website, transmission method, network, or storage system can be guaranteed completely secure.

Customers are responsible for protecting passwords and other credentials associated with their accounts.

Your Privacy Choices and Rights

Depending on where you live and which laws apply to My Fireplace Doors, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Obtain a copy of certain information
  • Learn about categories of information collected or disclosed
  • Opt out of certain sales or sharing
  • Opt out of targeted advertising
  • Limit certain uses of sensitive personal information
  • Withdraw consent where processing depends on consent
  • Appeal certain privacy-request decisions
  • Exercise applicable privacy rights without unlawful discrimination

Privacy rights vary by jurisdiction and may be subject to exceptions.

For example, we may retain information when reasonably necessary to complete transactions, maintain warranty records, comply with tax or accounting requirements, prevent fraud, resolve disputes, or comply with law.

How to Submit a Privacy Request

Privacy requests may be submitted using any of the following methods:

Email: Vice@MyFireplaceDoors.com
Telephone: (405) 981-7474
Online: Through the Contact page at MyFireplaceDoors.com

Please identify the communication as a Privacy Request and provide enough information for us to understand the request.

We may take reasonable steps to verify your identity before providing, correcting, or deleting personal information.

Where permitted by law, an authorized agent may submit a request on another person’s behalf. We may request evidence of the agent’s authority.

We will respond within the time required by applicable law.

California Privacy Information

California residents may have privacy rights under California law depending on the law involved and whether its applicability requirements are satisfied.

Where the California Consumer Privacy Act, as amended, applies to My Fireplace Doors, applicable rights may include:

  • The right to know
  • The right to access
  • The right to correct
  • The right to delete
  • The right to opt out of qualifying sales or sharing
  • The right to limit certain uses of sensitive personal information
  • The right to non-discrimination for exercising protected privacy rights

Nothing in this policy represents that a particular statute applies to My Fireplace Doors when the law’s applicability requirements have not been met.

California’s Online Privacy Protection Act separately requires qualifying commercial websites to disclose certain online privacy practices, including categories of information collected, categories of third parties with whom information may be shared, material policy-change practices, and responses to certain browser privacy signals. This policy is intended to provide those disclosures.

Where the CCPA applies, California recognizes opt-out rights concerning qualifying sales or sharing of personal information, including through Global Privacy Control.

Children and Minors

MyFireplaceDoors.com is intended for adults researching or purchasing fireplace products and services.

We do not knowingly collect personal information online from children under 13.

If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

We also do not knowingly sell or share personal information of individuals under 16 in circumstances in which applicable law requires affirmative authorization.

United States Customers

MyFireplaceDoors.com is operated from the United States and is intended primarily for customers in the United States.

Products may be shipped outside the United States only when we specifically agree to do so and the product, manufacturer, carrier, and destination permit it.

If you access the website from another country, your information may be transferred to and processed in the United States.

Legal Requirements and Protection of Rights

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with law or legal process
  • Respond to lawful governmental requests
  • Enforce our agreements
  • Investigate suspected fraud
  • Address security incidents
  • Protect our legal rights
  • Protect the safety or property of customers or others

Business Transfers

If My Fireplace Doors LLC undergoes a merger, acquisition, financing, reorganization, sale of assets, change of control, or similar business transaction, information associated with the business may be transferred as part of that transaction.

Any successor receiving personal information will remain subject to applicable law and any commitments governing that information.

Third-Party Websites

MyFireplaceDoors.com may link to websites operated by manufacturers, payment providers, shipping companies, service providers, or other third parties.

We do not control independent third-party websites.

Their handling of personal information is governed by their own privacy policies and practices.

Changes to This Privacy Policy

We may update this Privacy Policy as our business, website, services, vendors, technology, or legal obligations change.

The Last Updated date at the top of this page will identify the most recent revision.

Material changes will be communicated by posting the revised policy conspicuously on MyFireplaceDoors.com and, when appropriate or required, through an additional notice such as email or an on-site notice.

Changes apply prospectively unless applicable law requires otherwise.

Contact My Fireplace Doors

For privacy questions, requests, or concerns:

My Fireplace Doors LLC
MyFireplaceDoors.com

Email: Vice@MyFireplaceDoors.com
Phone: (405) 981-7474
Location: Oklahoma, United States

Privacy-related correspondence should be identified as a Privacy Request so it can be routed appropriately.