Contact Page

Contact My Fireplace Doors

Have a question about a product, an order, your fireplace, or working with My Fireplace Doors?

Send us the details and we’ll help get you to the right answer.

Start With Your Fireplace

If you are trying to determine what will work with your fireplace, include as much information as you can.

Helpful details may include:

  • A clear photo of the fireplace
  • Fireplace type, if known
  • Manufacturer and model, if known
  • Opening width and height
  • Existing door, screen, or enclosure information
  • The product you are considering
  • Your preferred finish or style
  • Any specific question or concern

The more we know about the fireplace, the more useful our answer can be.

Product Questions

Contact us if you need help with:

  • Fireplace doors
  • Fireplace screens
  • Gas logs
  • Fire glass
  • Fireplace decor
  • Replacement parts
  • Iron Mate
  • Product compatibility
  • Measurements
  • Finishes and configurations
  • Manufacturer information
  • Shipping requirements
  • Warranty information

If we believe a product is not appropriate for your fireplace, we will tell you.

Existing Orders

For questions about an existing order, include your order number whenever possible.

We can help with:

  • Order status
  • Shipping and tracking
  • Freight delivery
  • Missing or incorrect items
  • Shipping damage
  • Returns
  • Cancellations
  • Warranty questions

For time-sensitive shipping issues, photographs of the product, packaging, shipping label, and delivery receipt may be helpful.

Custom Fireplace Doors

For custom fireplace-door inquiries, send:

  • Photos of the fireplace
  • Approximate opening dimensions
  • Your location
  • The style or look you have in mind
  • Any unusual conditions around the opening

Custom work may require additional measurements, drawings, specifications, or an on-site evaluation before fabrication.

Warranty Claims

If something you purchased from My Fireplace Doors appears to be defective, start with us.

Please identify the message as a Warranty Claim and include:

  • Your order number
  • A description of the problem
  • Photographs
  • Model or serial information when applicable

Warranty claims are handled according to our Warranty Information page and the applicable manufacturer warranty.

Returns and Shipping Damage

For a return request, identify the message as a Return Request and include your order number.

For shipping damage, contact us as soon as possible and follow the inspection and reporting procedures in our Shipping & Delivery Policy.

Visible freight damage should be documented at delivery. Concealed shipping damage should be reported within the applicable time stated in that policy.

Accessibility Assistance

If an accessibility barrier makes it difficult to use MyFireplaceDoors.com, obtain product information, or complete a purchase, contact us.

Please identify the message as an Accessibility Request when possible.

We will make reasonable efforts to provide the information or service through an appropriate alternative method while the issue is reviewed.

Privacy Requests

Privacy-related requests may be submitted by email, telephone, or through the contact form.

Please identify the communication as a Privacy Request so it can be routed appropriately.

Additional information is available in our Privacy Policy.

Manufacturers, Distributors, and Trade Partners

We welcome inquiries from manufacturers, distributors, fabricators, installers, designers, and other businesses interested in working with My Fireplace Doors.

For partnership or dealer inquiries, include:

  • Company name
  • Your name and role
  • Product line or service
  • Website
  • Dealer or distribution information
  • Territory, if applicable
  • Fulfillment capabilities
  • Warranty process
  • Relevant contact information

Please identify the message as a Manufacturer or Trade Inquiry.

Contact Information

My Fireplace Doors LLC
MyFireplaceDoors.com
1025 W. Kyle Way
Mustang, Oklahoma 73064
United States

Email: Vice@MyFireplaceDoors.com
Phone: (405) 981-7474

Before You Send

For the fastest and most useful response, include the information that applies to your question.

For fireplace-fit questions, photos and measurements help.

For existing orders, include the order number.

For damaged products, include photographs before installing, modifying, or discarding anything.

For custom work, include your location and a clear photo of the entire fireplace.

The goal is not simply to answer a question. It is to help you make the right decision for your fireplace.